Cloudera support, from the partner building agentic AI on the platform.
Duczer East provides L3 Cloudera support, managed platform operations, and Cloudera engineers for organizations that run Cloudera in production. We are a Cloudera Premier Partner, our practice is built for regulated industries, and our specialty is the hardest work on the platform — AI, including agentic AI, on governed, in-perimeter data. Keep your L1/L2 where it is. We take the escalations, the operations, and the roles you can't fill.
Escalation-tier support and the engineers to run the platform.
Duczer East supports and operates Cloudera environments — CDP Private Cloud and Public Cloud, and the platform services around them: Ranger, Atlas, NiFi, Kafka, Iceberg, Spark, Hive, Impala, Ozone, and Cloudera AI. We provide Cloudera platform administrators and engineers for the roles you need filled, and L3 escalation support and managed platform operations for the estate you run. We work alongside your Cloudera account team, not around it.
Two ways to engage: Cloudera roles and capacity for the team, or L3 support and managed services for the platform.
The Cloudera engineers you've been trying to hire.
Cloudera platform skills — Ranger, Kerberos, NiFi, Kafka, cluster operations at scale — are among the scarcest in data engineering. We fill the roles.
Cloudera platform administrators and engineers
Named, senior Cloudera engineers in defined roles on your team — platform administration, data engineering, platform security — on engagements shaped to the role, not to a project SOW.
Right-sourcing
Right-sourcing is flexible ramping of Cloudera-experienced engineers around the actual shape of your need: surge for the upgrade or migration, taper to steady-state, scale back up for the next phase — without the hire-and-release cycle, and without paying a large integrator’s bench.
When your Cloudera admin leaves
The cluster doesn’t pause because a resume moved on. We backfill Cloudera platform roles with engineers who are productive in the first week, and we can carry the role while you rehire — or keep carrying it if you’d rather not.
Upgrade and migration capacity
CDP upgrades and legacy-platform migrations are real projects that stall for lack of hands, not lack of intent. We provide the engineering capacity to plan and execute them — with rollback planning and staged cutover rather than big-bang risk.
The escalation tier your platform is missing.
Does this replace Cloudera support?
No. Cloudera's subscription support covers the product — defects, patches, and platform issues that belong with the vendor. What it doesn't cover is the operation of your environment: the failed job at 2 a.m. that isn't a product bug, the Kerberos integration nobody on the team fully owns, the upgrade that keeps getting deferred. That is the L3 layer, and it's where we work — alongside your Cloudera account team, with most of our clients holding an active Cloudera subscription throughout.
L3 break/fix and escalation
When the cluster is down, the upgrade failed, or jobs are dying and L1/L2 has run out of runway, the incident lands with engineers who have debugged distributed systems for a living — root-cause analysis across the stack: platform services, security integration (Kerberos, Ranger, TLS), data services, and the OS and network layers underneath. Coverage is structured to your estate and its criticality, from business-hours to 24×7; pricing follows the coverage model you choose.
Managed platform operations
Ongoing L3 operation of the Cloudera estate under a defined operating agreement: patching and version currency, capacity and performance management, security and governance operations across Ranger and Atlas, environment health, and upgrade execution. Your team keeps the roadmap and the L1/L2 they already run; we keep the platform sound underneath it.
Advisory and expert-on-call
Retained Cloudera consulting from senior platform engineers, for the questions between incidents: architecture and topology reviews, upgrade planning, security posture, capacity decisions, and a second opinion before a change goes in — not after it goes wrong.
Ready for the AI coming onto your platform
Cloudera estates are becoming AI platforms, and agentic workloads raise the operational bar: governance, lineage, model access to governed data, in-perimeter inference. Our L3 team is the same practice that designs and delivers AI on Cloudera — so the platform isn't just kept up, it's kept ready. See Private AI on Cloudera.
The L3 model, plainly.
L3 managed services means Duczer East operates as your escalation tier: your team or your existing provider handles day-to-day L1/L2 — monitoring, first response, routine tickets — Cloudera handles product defects under your subscription, and we handle everything in between: the hard diagnostics, root cause, platform changes, tuning, hardening, and upgrades that require deep Cloudera and distributed-systems expertise. If you need more than L3 — up to full platform operation — the model flexes; L3 is where it starts.
A Premier Partner practice, built around the hard problems.
We are a Cloudera Premier Partner, and our Cloudera practice is built for the environments where the platform matters most: financial services, healthcare, and other regulated industries, where governance, auditability, and data residency are conditions of operating — not features. Our specialty is the hardest work on the platform: private and agentic AI on governed data, delivered in-perimeter. The engineers who take your L3 escalations are the same practice that builds Private AI on Cloudera — which means your platform is supported by people who know exactly what it will be asked to do next.
Cloudera support, answered plainly.
Do you provide L3 support for Cloudera environments?
Yes. L3 escalation support is the core of the offering: your team or existing provider keeps L1/L2, Cloudera covers product defects under your subscription, and Duczer East handles the escalation tier — deep diagnostics, root cause, platform changes, tuning, and upgrades.
Can you provide Cloudera administrators or platform engineers?
Yes. We place senior Cloudera platform administrators and engineers in defined roles — including backfill for a departed admin and flexible right-sourcing around projects — on engagements shaped to the role.
Can you take over when our Cloudera administrator leaves?
Yes. Backfill is a core offering: a Cloudera-experienced engineer steps into the role, keeps the platform running, and either bridges to your new hire or carries the role ongoing.
Does this replace our Cloudera subscription or Cloudera support?
No. We work alongside Cloudera’s support and your Cloudera account team, not in place of them. Most of our clients hold an active Cloudera subscription; our L3 services cover the operation of your environment, which vendor product support does not.
Which Cloudera components do you cover?
CDP Private Cloud and Public Cloud and the platform services around them: Ranger, Atlas, NiFi, Kafka, Iceberg, Spark, Hive, Impala, Ozone, and Cloudera AI — across on-premises, cloud, and hybrid deployments.
Do you support Cloudera AI and agentic AI workloads?
Yes. AI on Cloudera — including agentic AI on governed, in-perimeter data — is the specialty of our Cloudera practice. We support the platform services AI workloads depend on and design and deliver the workloads themselves.
Do you offer 24×7 Cloudera support?
Yes, for production-critical estates. Coverage is structured to each client’s needs, from business-hours through 24×7, and pricing follows the coverage model chosen.
Do you resell Cloudera subscriptions?
Our primary model is working alongside your existing Cloudera account team on subscriptions you hold directly. We are able to resell Cloudera where that fits the account, and we advise on sizing and renewals either way.
Tell us what Cloudera looks like where you are.
An estate that needs an escalation tier, an admin seat you can't fill, an upgrade that keeps slipping, or an AI roadmap your platform isn't ready for — the first conversation is with an engineer, not a salesperson.