WSO2 support and delivery, from a partner who has done the work.
Duczer East provides WSO2 support, managed services, and delivery teams for organizations that run WSO2 in production. Seven years of WSO2 delivery, named WSO2 Emerging Partner of the Year 2022 (North America), and since trusted on WSO2's leading-edge platforms, including Choreo. Deep WSO2 delivery expertise is relatively rare in North America — this page is where you find it.
WSO2 support without the wait. WSO2 delivery without the hiring cycle.
Duczer East supports and operates WSO2 platforms — API Manager, Identity Server, Micro Integrator and Enterprise Integrator, Asgardeo, Choreo, and APK — and provides WSO2-experienced engineers for projects, upgrades, and team backfill. We support both subscribed and open-source WSO2 deployments, and as a WSO2 reseller we can also provide and right-size official WSO2 subscriptions when they are the right answer.
Two ways to engage: ongoing support and managed services for the platform you run, or delivery capacity for the work you need done.
Keep your WSO2 estate healthy, current, and covered.
How is this different from WSO2's own support?
WSO2's subscription support answers product questions, provides patches, and stands behind the software. It does not build your integrations, run your upgrades, operate your environments, or staff your team. Partner support and delivery covers that gap. Many of our clients hold a WSO2 subscription and work with us — and as a WSO2 reseller, we often provide both.
Break/fix and incident support
When production WSO2 breaks, you need someone who has seen the failure mode before. We provide incident response, root-cause analysis, and remediation — gateway failures, identity and token issues, integration flow errors, certificate and TLS problems, performance degradation. Coverage is structured to your estate and its criticality, from business-hours support to 24×7 for production-critical platforms; pricing follows the coverage model you choose.
Advisory and expert-on-call
Retained WSO2 consulting from senior architects, for the questions between incidents: design reviews, capacity and topology decisions, upgrade planning, security posture, and a second opinion your internal team can call before a change goes in — not after it goes wrong.
Managed WSO2 services
We operate the estate: monitoring, patching, version currency, environment management, and release support, under a defined operating agreement. Your team keeps ownership of the roadmap; we keep the platform out of their ticket queue.
Upgrades and version currency
WSO2 major-version upgrades are real projects, and aging deployments accumulate risk quietly. We plan and execute WSO2 upgrades and migrations — including moves from legacy Enterprise Integrator and older API Manager lines to current releases — with rollback planning and side-by-side cutover rather than big-bang risk.
Open-source deployments — yes, we support them.
Many organizations run open-source WSO2 in production with no vendor subscription and no one to call. We support open-source WSO2 deployments directly. If a subscription later becomes the right move, we are a WSO2 reseller and can size and provide one — but stabilizing what you run today comes first.
WSO2 engineers, shaped to the work.
Project teams, flexible ramping, and backfill — for organizations that need WSO2 work done, not just questions answered.
Project delivery
End-to-end delivery of WSO2 initiatives — new API platforms, identity implementations, integration builds, Choreo adoption — by WSO2 experts who have shipped on current releases, not just read the documentation.
Right-sourcing
Right-sourcing is flexible ramping of WSO2-experienced engineers around the actual shape of your project: surge for the migration, taper to steady-state, scale back up for the next phase — without the hire-and-release cycle, and without paying a large integrator’s bench. The product depth of a specialist practice, with the elasticity of contract staffing.
When your WSO2 expert leaves
The platform doesn’t pause because a resume moved on. We backfill WSO2 roles with engineers who are productive in the first week, and we can carry the role while you rehire — or keep carrying it if you’d rather not.
Subscriptions and licensing
As a WSO2 reseller, we provide WSO2 subscriptions, right-size them against your actual estate, and advise on renewals. Buying WSO2 through the partner who also implements and supports it means the sizing conversation and the delivery conversation are the same conversation.
Seven years of WSO2. Still on the leading edge.
We have worked with WSO2 for seven years — through major platform generations, across API management, identity, and integration — as part of our WSO2 practice. The journey since the award has included delivery on WSO2's newest platforms, including Choreo. Experience on current WSO2 releases is uncommon among North American partners; it is the center of our practice. We also apply WSO2 to the governance of AI agents and AI-driven integration — see AI & Agent Governance.
WSO2 support, answered plainly.
Can we get WSO2 support without a WSO2 subscription?
Yes. Duczer East supports open-source WSO2 deployments that have no vendor subscription, including production incident response. If a subscription later makes sense, we are a WSO2 reseller and can provide and size one.
Who provides WSO2 support besides WSO2 itself?
WSO2-experienced partners do. Duczer East has delivered WSO2 solutions for seven years, was named WSO2 Emerging Partner of the Year 2022 (North America), and provides break/fix support, managed services, and delivery teams for WSO2 platforms in North America.
Which WSO2 products do you support?
The WSO2 platform family: API Manager, Identity Server and the WSO2 Identity Platform, Micro Integrator and Enterprise Integrator, Asgardeo, Choreo, APK, and the WSO2 Agentic Enterprise — including current releases and legacy versions still running in production.
Do you offer 24×7 WSO2 support?
Yes, for production-critical estates. Coverage is structured to each client’s needs, from business-hours support through 24×7, and pricing follows the coverage model chosen.
Can you take over a WSO2 platform when our WSO2 expert leaves?
Yes. Backfill and team continuity is a core offering: WSO2-experienced engineers step into the role, keep the platform running, and either bridge to your new hire or carry the role ongoing.
Can we bring in WSO2 engineers for a single project or phase?
Yes. We call it right-sourcing: WSO2-experienced engineers ramped up and down around your project’s phases — a surge team for a migration, a taper to steady-state — without long staffing commitments.
Do you handle WSO2 upgrades and migrations?
Yes. We plan and execute WSO2 major-version upgrades and migrations, including moves from legacy Enterprise Integrator and older API Manager versions to current releases, with rollback planning and staged cutover.
Can we buy WSO2 subscriptions through Duczer East?
Yes. We are a WSO2 reseller. We provide subscriptions, right-size them against your actual deployment, and advise on renewals — alongside the implementation and support work itself.
Tell us what WSO2 looks like where you are.
A production platform that needs coverage, an upgrade you've been deferring, a project that needs a team, or an open-source deployment that needs a lifeline — the first conversation is with an engineer, not a salesperson.